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1) Change the test step status to FAIL.
2) Explain the in the comment section what happened to explain help others understand the failure. Any details are helpful such as the environment, the username, whether you clicked and received an unexpected error message, or if the system failed to do anything.
3) Determine the status of the test case based on the failures. If the test steps that cannot be executed are part of the acceptance criteria for the Jira ticket, then the test case should have a status of FAIL. The Jira ticket status will also need to move back from In QA to In Progress for the developer. The steps that have failed should be included in a comment on the original Jira ticket for the developer to review (and also saved in the comments of the test case execution for follow-up later).
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