Where: Dakar, Senegal - PATH Headquarters
When: July 19-21, 2017
Table of Contents
Dr. Olivier Defawe, VillageReach, HQ
Mr. Clement Ngombo, VillageReach, DRC
Mrs. Tenly Snow, VillageReach, HQ
13 attendees from Ministry of Health Expanded Programme on Immunization (EPI) programs, plus WHO International representation, attended this 3-day workshop on user-centered software design in Dakar, hosted at the PATH Senegal Headquarters.
Participants came from the following francophone countries:
The workshop was specifically focused on the workflows and data elements associated with decision-making for resupplying vaccines, and had three primary objectives:
Terms of Reference and Memo
As a user-centered design workshop, this workshop challenged participants to think creatively about not only the processes involved in typical decision-making for resupplying vaccines in both push and pull supply chain systems, but also about the personas within that supply chain and how they would interact with an electronic system. Participants were challenged to think about their experiences in new ways, and use that experience to define workflows, tasks, and ultimately prototypes for the vaccine module currently under development in OpenLMIS.
Over the three days, the workshop enjoyed highly interactive breakout session and lively discussions. Rules of engagement for the workshop included a no-laptop policy, respectful dialogue, and comprehension voting using red, yellow, and green cards. Most importantly, this workshop will help define the next releases of OpenLMIS, specifically for the vaccine module, and will contribute greatly to the usability and functionality of the system - helping OpenLMIS to meet user's actual needs in real-life situations.
(photos by Tenly Snow and Clement Ngombo)
Resources on OpenLMIS feature set and vaccine functionality:
Please see the Vaccine MVP page for complete details on the OpenLMIS feature development for the vaccine module.
Please see the Living Product Roadmap for feature development timelines and details.
(photos by Tenly Snow and Clemént Ngombo)
The following section is for the community to think through and determine the best way to address and follow up going forward to ensure the success of adoption of OpenLMIS in supporting the management of the vaccine supply chain.
Evaluation forms from attendees submitted in person at the close of the workshop showed that overall participants were very satisfied with the achievement of the workshop objectives.
12/12 respondents submitted evaluations, and in response to the question, "How likely are you to recommend the OpenLMIS Vaccine Module for countries/programs you work with," the great majority of participants responded with a score of 8 out of 10, indicating that most participants were highly likely to recommend the tool. The graph below shows the evaluation responses on this particular question (on the scale, 10 is most likely to recommend and 1 is least likely.)
(photo by Tenly Snow)
|Welcome & Introductions|
Welcome to participants and round of introductions. Participants were asked to say one thing that they like about their work within EPI programs and one thing that was a challenge. Some key challenges noted:
|Introduction to OpenLMIS|
Participants also viewed the Requisitions demo video
|Introduction to Resupply|
|Introduction to Design Thinking Methodology|
|Intro to Personas and Group Exercise #1|
Participants developed four key personas
|Introduction to Process Mapping|
|Close of Day 1|
For this activity, the workshop attendees divided into two groups: One group handled Requisition (or "pull" processes for resupply) and the other mapped out Allocation ("push" processes for resupply). Each group had a facilitator who guided the discussions and helped facilitate dialogue when participants found areas of disagreement.
|Presentation of Process Maps|
Each process map (Requisition and Allocation) was presented by the "Chef de Village" - or "Village Chief" - of each group. The Village Chief was a participant elected by each group's members as the group's voice and presenter.
Following the creation of the process maps by each group, all participants reconvened for a presentation of the outcomes and to answer questions.
|Voting on Key Tasks within Process Maps|
At the end of day 2, participants were given small stickers and they participated in a voting process. They visited each process map and were allowed four total votes. They were asked to vote on the areas within each process flow map that they felt were the most important to capture within an electronic system, could create the most bottlenecks, or were generally important areas of activity within the vaccine resupply process flow.
Introduction to Prototyping
|Task Analysis & Prototyping|
|Presentation of Prototypes|