User-centered design approach is important to the development of OpenLMIS. The following personas are designed to help the development in understanding the viewpoint and experience of the users. A persona is depicted as a specific person but is not a real individual; rather, it is synthesized from observations and input from various stakeholders across multiple countries. An important aspect to these personas is that they sit at different levels of the supply chain.
We will use these personas to:
There are three main categories of user personas:
List of Personas
Otherwise known as: Immunization Health Worker, HW Technician, HF Supervisor
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Otherwise Known As: AKA District EPI Supervisor/Officer
For my vaccines store and the facilities I supervise, I want all stores to have the right stock at the right time. I want to ensure the right stock is being ordered. I want to minimize closed vial wastage, stock outs or overstocks
Stock Management role
Issuing (or Order Fulfillment) role:
Receiving role:
This process works whether it's a pickup or a delivery system, since receiving can happen either at user's own depot or at the higher-level depot
CCE & Data Management role:
Level 2 - Intermediate |
Late receipt of requisition requests and other crucial data forms from HF
Late receipt of stock from level above that makes managing and supply stock to HF problematicLate receipt of requisition requests and other crucial data forms from HF
Failure of CCE in HF needing me to troubleshoot which other HF has CCE space to store the stock for the HF that has no functioning CCE anymore; troubleshoot where to route the people seeking immunizations for that HF that no longer has working CCE; troubleshoot how many immunizations
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Level 3 or Level 2 -- Central/National OR Intermediate (in large countries) OR possibly an outsourced vender |
• Might have internet connectivity |
Stock Management role
Issuing (Order Fulfillment) role:
CCE Performance role:
Level 3 OR Level 2 (in large countries) Various levels – starting with national, regional, provincial, zonal, and even districts in large countries – essentially someone who has to manage multiple vaccine CCE or cold rooms and the stock stored in them. |
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Otherwise known as: Intermediate Level Distributor/Field Coordinator
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Otherwise known as: EPI Program Manager (Central level), Regional Immunization and Vaccine Officer (RIVO), Provincial EPI Chief (Regional
(Does not handle vaccines or manage vaccine store)
Approval role:
Varies -- Central/National, Regional, District |
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Order Fulfillment Role:
Level 3 OR Level 2 (in large countries) Various levels – starting with national, regional, provincial, zonal, and even districts in large countries – essentially someone who has to manage multiple vaccine CCE or cold rooms and the stock stored in them. |
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Central Level |
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Otherwise known as: District Data Manager
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