Prototyping Workshop - Sept 23, 2019

Goals

Workshop Goal: Generate a product definition for an OpenLMIS-based commercial product offering to Private Health customers (with flexibility to show how the product can work outside health).

For the prototyping activity: Create a product prototype in slide format (Powerpoint or Google Slides) for Resonance to use in interviews with Private Health customers, channel partners and investors.

Agenda 9/23/2019

Notes

• Target Customer Brainstorm on what we know and our biggest open questions
• Product Concept Brainstorm on what we know and our biggest open questions
• User Personas: who are our personas and what are there 2-3 top needs?
• Product Concepts and Canvases
  Overview:
  
  Alibaba For Your Clinic:
  
  SAP for Occasionally Connected Clinics:
  
  Imperfect Produce for Medicines:
  
  Bahmni+OpenLMIS:
  
  Heads-Up Display to Optimize Your Growing Business:
  
• What is in scope in this OpenLMIS-based product?
  
• Storyboards and User Journeys: 
  • Storyboards:
    
  • Dispensing Clerk User Journey by Josh: https://boardthing.com/board/5d14339f979c9c062e45baa2
• Sketches
  • 

Presentation Outline

1. Problem Statement: 
   • You can make or lose big money on the supplies, but you aren't sure where you are making or losing money and how to streamline your operation; today I spend too much time dealing with stock-outs or angry customers or digging through spreadsheets to understand–I am reacting
   • Illustration: messy paper ledgers, disjointed records, Excel spreadsheets to reconcile months after the fact, takes too much time to get any insights 
2. Solution Statement:
   • Put information at your fingertips to optimize your business: keep customers served (don't turn them away); optimizing the money-making products on your shelves and minimize the wasteful/loss products; putting a real-time cockpit display in front of you that is driven by the user-friendly, streamlined operations of your staff (sensors); empowering everyone in the organization (help your staff all become customer-driven); helping you optimize your network (manage your vendors)
   • Illustration: real-time heads-up display like Iron Man's helmet
3. Product Highlight #1: Streamlined solution for store clerks
   • At point of service, we streamline the dispensing of products to patients / support your customer-facing staff to make their lives easier while gathering real-time business intelligence.
   • Feature highlight: Real-time support in WhatsApp chatbot (help bubble in the UI)
   • Illustration: workflow of patient customer service (see Emily drawing and Brandon sketch page #1); perhaps re-fill workflow to show how easy it is (ARV example)
   • Bonus: If we don't have it is stock, we'll find the substitute item, or find it at another of our locations, or tell you when it will be back in stock and sign you up for an SMS reminder
4. Product Highlight #2: Easy tools for staff managing inventory
   • Make it easy for the staff managing the inventory, automates orders, recommended order amounts, recommends emergency re-orders, is smart about how much storage space I have, predict stock-outs in advance so I can re-order
   • Easy for handling re-order with your vendors to get products ordered for all your facilities (help you do bulk purchasing rather than bottle-by-bottle); help me optimize how much I can order from my vendor to get a discount price, but get it delivered in smaller shipments to my facilities
   • Illustration: Take ideas from Emily drawing or sketch on page 4 (but they may be using a laptop)
   • Bonus: "easy inventory leveling" or request a transfer from another of my locations; authenticity check (maybe GS1 barcoding fits in with expiry, batch number, checks unique serial number or a batch that was recalled because it was bad)
5. Product Highlight #3: Real-time dashboard
   • A real-time dashboard (e.g. slide 17: https://docs.google.com/presentation/d/1hgx0OQNAngYW6zk2jYsDa1j9dKC899f9MFfjXypEJ4Y/edit?usp=sharing), dashboard shows data freshness to help me manage my business in an offline internet regions
     
     • Vendor management (measuring the performance of my vendors), inventory levels
   • Illustration: idea of stop-light red-yellow-green-gray for how my facilities are doing, or do they have no data (gray); show inbound orders from vendors including an emergency order coming today; pull from Brandon sketch #2 (fast-moving products, top sellers, slow-moving products, top stock-out challenges)
6. Product Highlight #4: For doctors and nurses...
   • Allows them to query my inventory to recommend products that I have in stock, or find alternative/substitute products
7. Product Highlight #5: Easy On-Boarding
   • Start with my Excel spreadsheet to import my product list; add vendors, products, facilities, start using the product rapidly. Over time the product learns to give smarter recommendations and alerts to take action.
   • Illustration: (pull from Brian sketch page 6)
8. Product Highlight #6: Grows with you
   • easy to add vendors, products, new facilities over time as you grow
9.  Fits your context
   • Works in offline internet areas; my network is down, but I am still able to prepare my order (work that into the story above)
   • Built for growing clinic, pharmacy and hospital networks 
   • Highly configurable
   • Open-Source so you aren't locked in over time
10. Wrap Up
    • Benefits: optimize and grow your business

After the Workshop

Based on the rough sketches, mockups and material generated during the Prototyping Workshop, a UX/UI Designer will prepare a polished prototype in the form of a slide deck in Google Slides or Powerpoint formats, with 2-3 revisions based on feedback to be completed by November 4. It will be shared with the OpenLMIS Community and Resonance Global team for further conversations with potential customers, channel partners and investors.

Prototype Drafts (Work-In-Progress Oct 23 - Nov 4)

Principles: https://docs.google.com/document/d/1Url7sAzymS1Yfg12rfU1Ev4Zt6ujDa9g4EKYj0H2PbI/edit

Draft 1: https://docs.google.com/presentation/d/1HuEbbd57dSIzEcP6Mvcd6bUm2FjA2XLaoiOn0dmKwWY/edit#slide=id.p

Draft 2: https://docs.google.com/presentation/d/1TEncoVLB_mzh_WxIm61_Cr9GCB2hh9iB3XnssnGAVgk/edit#slide=id.p

Draft 3: https://docs.google.com/presentation/d/1K5DbRZmS4_k0oNE7xGppCaYhBKyKD2WbwnakNpxZqg0/edit?usp=sharing

Final Prototype Nov 4, 2019: https://docs.google.com/presentation/d/1VhKQyGmsCcGD-gnn3j-0v-_n_QZkcaWQXs_vpKE7Q8o/edit#slide=id.p

Costing & Viability

Brainstorm board: https://boardthing.com/board/5d961539c4ed6d06207b9fc3 (started with notes 3 Oct 2019)