Remote Assistance

Background

Remote assistance is provided via software called the Datto RMM agent.

Windows Users

To check whether the agent is installed, please follow the steps below.

Open

If the agent doesn’t exist, please download and install this version of it.

macOS Users

To check whether the agent is installed, please look for its icon in the status menu as shown below.

Open

If the agent doesn’t exist, please download and install this version of it.