Goals
Workshop Goal: Generate a product definition for an OpenLMIS-based commercial product offering to Private Health customers (with flexibility to show how the product can work outside health).
For the prototyping activity: Create a product prototype in slide format (Powerpoint or Google Slides) for Resonance to use in interviews with Private Health customers, channel partners and investors.
Agenda 9/23/2019
| Time | Session | Materials |
|---|
| 7:00am Pacific | Welcome and Introductions | Join us at VillageReach Seattle (Kwitanda conference room) or https://zoom.us/j/638860276 |
| 7:10 - 8:00 | Review Background Materials |  
Discuss any other sustainability background, user interview outcomes, and analysis. Brainstorm in Boardthing: - For our Target Customer: What do we know? What are our big open questions?
- For our Product Concept/Definition: What do we know? What are our big open questions?
|
| 8:00 - 8:40 | Activity: Identify and Sketch Personas | Brainstorm in Boardthing: - Who are our target User Personas?
- What are 2-3 wants or needs each User Persona may have?
Pull from existing OpenLMIS Personas if relevant: External User Profiles & Vaccine User Profiles.
We can also discuss the Goals and Pain Points of each user persona. |
| 8:40 - 9:00 | Activity: Customer Problem/Opportunity | Brainstorm in Boardthing:
What is the customer problem or opportunity?
|
At 9:00am, we will be joined by Emily, UX Designer (tea break) |
| 9:15 - 10:00 | Share Personas and Customer Problems/Opportunities | Recap what we know so far. Discuss, refine, and consolidate.
If appropriate, we can do an idea generation brainstorm:
List 8 ideas that address your problem/opportunity statement in eight minutes. Think
big and don't be afraid to write down sill ideas. Use a mixture of words and pictures.
|
| 10:00 - 11:00 | Activity: Develop Product Concepts | In 10 minutes, fill out the Lean Canvas: 
(in the style of the lean business model canvas) In 8 minutes, fill out the Value Proposition canvas: 
(in the style of the Strategyzer value proposition canvas) |
| (working lunch break with boxed lunches arriving ~11:30) |
| 11:00 - 12:00 | Activity: User Journey or Storyboards for key features / benefits | User Journey style: Use this Boardthing User Journey Template (click 'Duplicate Board' from the right top menu): 
Source: User Story Mapping by Jeff Patton at https://www.jpattonassociates.com/user-story-mapping/
OR Storyboard style: 
(Draw on paper or start a new blank Boardthing canvas) Source: Amazon Public-Sector Workshop "Working Backwards" 2019 |
| 12:00 - 1:45 | Activity: Sketching rough paper and whiteboard sketches | Draw sketches of the new product – what is on the screen? what is the user interaction? (Draw on paper or start a new blank Boardthing canvas) We want to generate 4-6 views that highlight product features and benefits by showing key interactions. |
| 1:45 - 2:00 | Wrap Up |
|
Notes
Presentation Outline
- Problem Statement:
- You can make or lose big money on the supplies, but you aren't sure where you are making or losing money and how to streamline your operation; today I spend too much time dealing with stock-outs or angry customers or digging through spreadsheets to understand–I am reacting
- Illustration: messy paper ledgers, disjointed records, Excel spreadsheets to reconcile months after the fact, takes too much time to get any insights
- Solution Statement:
- Put information at your fingertips to optimize your business: keep customers served (don't turn them away); optimizing the money-making products on your shelves and minimize the wasteful/loss products; putting a real-time cockpit display in front of you that is driven by the user-friendly, streamlined operations of your staff (sensors); empowering everyone in the organization (help your staff all become customer-driven); helping you optimize your network (manage your vendors)
- Illustration: real-time heads-up display like Iron Man's helmet
- Product Highlight #1: Streamlined solution for store clerks
- At point of service, we streamline the dispensing of products to patients / support your customer-facing staff to make their lives easier while gathering real-time business intelligence.
- Feature highlight: Real-time support in WhatsApp chatbot (help bubble in the UI)
- Illustration: workflow of patient customer service (see Emily drawing and Brandon sketch page #1); perhaps re-fill workflow to show how easy it is (ARV example)
- Bonus: If we don't have it is stock, we'll find the substitute item, or find it at another of our locations, or tell you when it will be back in stock and sign you up for an SMS reminder
- Product Highlight #2: Easy tools for staff managing inventory
- Make it easy for the staff managing the inventory, automates orders, recommended order amounts, recommends emergency re-orders, is smart about how much storage space I have, predict stock-outs in advance so I can re-order
- Easy for handling re-order with your vendors to get products ordered for all your facilities (help you do bulk purchasing rather than bottle-by-bottle); help me optimize how much I can order from my vendor to get a discount price, but get it delivered in smaller shipments to my facilities
- Illustration: Take ideas from Emily drawing or sketch on page 4 (but they may be using a laptop)
- Bonus: "easy inventory leveling" or request a transfer from another of my locations; authenticity check (maybe GS1 barcoding fits in with expiry, batch number, checks unique serial number or a batch that was recalled because it was bad)
- Product Highlight #3: Real-time dashboard
- A real-time dashboard (e.g. slide 17: https://docs.google.com/presentation/d/1hgx0OQNAngYW6zk2jYsDa1j9dKC899f9MFfjXypEJ4Y/edit?usp=sharing), dashboard shows data freshness to help me manage my business in an offline internet regions
- Vendor management (measuring the performance of my vendors), inventory levels
- Illustration: idea of stop-light red-yellow-green-gray for how my facilities are doing, or do they have no data (gray); show inbound orders from vendors including an emergency order coming today; pull from Brandon sketch #2 (fast-moving products, top sellers, slow-moving products, top stock-out challenges)
- Product Highlight #4: For doctors and nurses...
- Allows them to query my inventory to recommend products that I have in stock, or find alternative/substitute products
- Product Highlight #5: Easy On-Boarding
- Start with my Excel spreadsheet to import my product list; add vendors, products, facilities, start using the product rapidly. Over time the product learns to give smarter recommendations and alerts to take action.
- Illustration: (pull from Brian sketch page 6)
- Product Highlight #6: Grows with you
- easy to add vendors, products, new facilities over time as you grow
-
- Works in offline internet areas; my network is down, but I am still able to prepare my order (work that into the story above)
- Built for growing clinic, pharmacy and hospital networks
- Highly configurable
- Open-Source so you aren't locked in over time
- Wrap Up
- Benefits: optimize and grow your business
After the Workshop
Based on the rough sketches, mockups and material generated during the Prototyping Workshop, a UX/UI Designer will prepare a polished prototype in the form of a slide deck in Google Slides or Powerpoint formats, with 2-3 revisions based on feedback to be completed by November 4. It will be shared with the OpenLMIS Community and Resonance Global team for further conversations with potential customers, channel partners and investors.
Prototype Drafts (Work-In-Progress Oct 23 - Nov 4)
Principles: https://docs.google.com/document/d/1Url7sAzymS1Yfg12rfU1Ev4Zt6ujDa9g4EKYj0H2PbI/edit
Draft 1: https://docs.google.com/presentation/d/1HuEbbd57dSIzEcP6Mvcd6bUm2FjA2XLaoiOn0dmKwWY/edit#slide=id.p
Draft 2: https://docs.google.com/presentation/d/1TEncoVLB_mzh_WxIm61_Cr9GCB2hh9iB3XnssnGAVgk/edit#slide=id.p
Draft 3: https://docs.google.com/presentation/d/1K5DbRZmS4_k0oNE7xGppCaYhBKyKD2WbwnakNpxZqg0/edit?usp=sharing
Final Prototype Nov 4, 2019: https://docs.google.com/presentation/d/1VhKQyGmsCcGD-gnn3j-0v-_n_QZkcaWQXs_vpKE7Q8o/edit#slide=id.p
Costing & Viability
Brainstorm board: https://boardthing.com/board/5d961539c4ed6d06207b9fc3 (started with notes 3 Oct 2019)
