What Went Well

Key Themes

We go it done!

Launch was super smooth

Everyone contributed their strengths

Began MoH Engagement

Ron

• We got it done – team enthusiasm and conviction to get it done!

Vidya

• Team welcomed new people onto the project, used their strengths
• Daily stand-up

Sarah

• People enthusiastically joined in and contributed their capabilities to getting the work done 
• MoH engagement in training and roll-out

Tatenda

• Trainings – lots of support from Seattle, ron, josh, rachel
• Field coordinators have mostly positive feedback
• Pilot of tablets is going well

Rachel

• People helped answer questions and get me up to speed
• Good communication between HSG, ISG, MOZ
• Translator resource was great

Josh

• Go live went very smoothly

Emily

• Project management, structure, and coordination was successful - good model for VR
• Transition as an organization about how we see and think about the information system – from VillageReachMIS (vrMIS) to Mozambique MoH's SELV, from viewing the end user as VillageReach to viewing the end user as the field coordinator 
• Tableau reporting solution – creative and worked!
• Launch went great!
• Under budget on second phase
• Attitude and approach from MOZ office - excellent engagement with MoH and on the ground support

What Didn't Go Well

Key Themes

Requirements process: Lack of structured process end-user representation. Missed opportunity to reinvent vrMIS

Mismatch between needs and budget

Difficulty getting to launch

Ron

• At project outset were told we had to replicate vrMIS exactly
• No documentation on vrMIS 

Wendy

• Budget constraints limited getting a solution that support field needs
• Need ISG to do a better job managing expectations to budget
• Delivered reporting solution didn't meet the original end-user needs that were identified (due to budget)
• Need a format for requirements

Vidya

• Insufficient local end-user representation in requirements defintiion

Sarah

• Overemphasis on software development in budget, underresourcing on the resourced necessary to implement the solution (documentation, training, testing, etc.)
• Integration testing was time consuming. Need more time in the plan next time for integration testing and UAT

Tatenda

• Manual reporting process needs to be improved

Rachel

• No comprehensive list or tracking of all the reference data that was needed  

Josh

• Getting to go live was painful
• Lack of understanding end user needs

Emily

• No input from actual users in requirements process. Instead VillageReach users were seen as a proxy.
• Saying that we should just migrate vrMIS to a new platform was a mistake  – missed opportunity to think about what could be
• Challenges understanding and managing expectations about staff time, particularly field staff time
• Roles – some overlap and duplication. Need to streamline the HSG point of contact on decision making.