Notifications Feature Discussion

28 Nov 2018

Facilitator: Wesley Brown

Attendees

Requests come in from Malawi that too many notifications come in, and so single users may want to opt themselves out for a specific supervisory node.
- Similar in TZ, someone wants to be able to have access, and so they have access to a supervisory node, however they don't want the notifications for approval or other actions (unsubscribe from a specific notification type - e.g. approvals, submissions, stock out in R&R, etc
In Malawi there's also a desire for a digest to come - however we're not sure what the timeline is (daily, weekly, etc)
- Digests would likely just be email focused
- SMS/WhatsApp/In-app you'd likely get each notification as it comes.
- Raised an interest for notifications to potentially someday be action items to be dismissed.
- has MNO relationships and could potentially obtain discounts for SMS
For supervision there could be a need for a person to select the facility and type of notification to be notified more or less based on how much support/supervision those people need.

In app notifications are desirable for Angola
- Some users only login once a month (e.g. provincial managers)
Moz has partnerships with MNOs so SMS isn't out of the question
Moz would see an interest in using WhatsApp for sending messages to groups of people. This could help spur group conversations around solving issues.
- Question if a country could get access to WhatsApp - ie. WhatsApp is still a walled garden with only limited availability and we're not sure what all the rules are.
Reminders: R&R hasn't been submitted yet
Template for email & sms: admin configure of email & sms template (e.g. placeholders for date, name, etc) and to also provide translations.
- Translations...
Direct notifications are desired (e.g. once or twice a year there might be a need to send out a blast to group to say the schedule has changed)

We heard things for :